FEEDBACK & COMPLAINTS

YOUR FEEDBACK IS HIGHLY ANTICIPATED!

COMPLAINTS AND FEEDBACK - SEND
THEM IN!

We understand that feedback can be either a compliment or a complaint. We do not shy away from any one of them. As much as we love compliments, we also love working on resolving concerns for our users. We take responsibility for anything experience gone wrong. Submit your feedback, complaint or review and we shall help you resolve it at the earliest!

We are here to listen!

We’re committed to our users. We ensure to provide excellent customer service at every step of the way. If we don’t meet your expectations or you are not happy with the solution we provided to you, we want to have the opportunity to put things right. If something goes wrong, we’ll solve the problem as quickly and fairly as possible.

We aim to resolve your complaint within 3 - 5 working days, however, where possible we will resolve your complaint as soon as we can. Our Contact Center Associates will definitely find a solution for you. Moreover, we ensure that you’re regularly updated about the progress we are making.

FREQUENTLY ASKED QUESTIONS

DO YOU CHARGE FOR COMPLAINT RESOLUTION?

No at all, no hidden costs. Just raise a case and leave feedback after. It's that simple. We are always dedicated to helping our users find a resolution.

HOW LONG WILL YOU TAKE IN A COMPLAINT RESOLUTION?

We will respond to your complaint within 24 hours. Besides, in order to fully resolve the complaint, we may take 3- 5 working days.

WHAT IS THE MAXIMUM DELIVERY TIME TO DELIVER THE ORDERS?

The products are delivered across India in 3-5 days. As we use a third party delivery service, sometimes due to unavoidable circumstances the shipment takes a bit more time to reach our customers. In such cases, we communicate with the delivery service partners and ask them to make the delivery as soon as possible.

CAN I CONTACT THE TEAM THROUGH SOCIAL MEDIA?

Yes, you can contact us on Facebook, Instagram or Twitter as per your convenience.

FEEDBACK FOR US!